For Disputes, please provide the following:

1. Photos/Videos: Clear evidence of the damaged item. If photos don’t prove the damage, please provide a video.

2. Dispute Details: A screenshot of the email or dispute received, including the name, date, and content (e.g., PayPal dispute, email, etc.).

3. Return Request: If requested by our team, the product may need to be returned.

Refund, Resend, or Return Conditions:

1. Orders Delayed:

   • Orders without tracking or delayed past a specific timeframe are eligible for a refund or resend.

   • USA: Orders delayed 45 days after departure.

   • Special Shipping Methods: Some methods cannot be disputed.

   Note: If an order is pending at the local post office due to insufficient address or other reasons, customers should contact the local post office for delivery.

2. Orders Not Received:

   • If the tracking shows delivery, no refund or resend will be processed.

   • If not received, a non-delivery certificate from the local post office is required.

   • Alert Reasons:

     • Incorrect address

     • No such number

     • Unknown recipient

     • Refused package

     • Package unclaimed

     • Customs issues

   Note: If the package is returned due to unclaimed status, we are not responsible for any losses.

3. Products Damaged:

   • Badly Damaged: Full refund or replacement.

   • Partially Damaged (minor issues): Partial refund or replacement.

   Note: Fragile items are recommended for a refund. For damaged packaging, we offer no refund due to international shipping conditions.

4. Incorrect or Missing Products:

   • Incorrect Products: Full refund or replacement.

   • Color/Size Issues: Refund or resend with proof of complaint.

   • Missing Parts: Partial refund or resend if it affects product function.

   • Accessories: Resend of accessories.

   Note: For size-related issues, provide a photo with accurate measurements.

5. Order Cancellations:

   • Before Processing: Full refund possible.

   • After Payment:

     • POD Orders: Cannot be canceled (customized).

     • Preorder & Video/Photo Orders: Cannot be canceled once processed

We want you to be completely satisfied with your purchase. If you need to return an item, please review our policy below:

1. Eligibility for Return:

• Damaged Products: Full refund or replacement for damaged items. Minor damages may qualify for a partial refund.

• Incorrect Products: Full refund or replacement if the product is wrong.

• Missing Parts: Partial refund or replacement if it affects the product’s function.

• Wrong Color/Size: Refund or replacement for non-function-affecting issues.

2. Return Process: To start a return, please provide:

1. Photos or videos of the damaged item (if applicable).

2. A screenshot of the dispute or complaint.

3. Return request (if needed by our Dispute Team).

3. Return Conditions:

• Returns must be initiated within 30 days of receiving the item.

• Products must be unused and in original packaging.

• Return shipping costs may apply unless the item is damaged or incorrect.

4. Non-Returnable Items:

• Customized, preorder, and special orders cannot be returned after payment.

5. Refunds: Once your return is processed, you will receive a refund confirmation email. Refund timing depends on your payment provider.

We’d love to hear from you! If you have any questions, concerns, or feedback, please feel free to reach out to us. Here’s how you can get in touch:

1. Email Us:
For general inquiries, please email us at:
business@chicstraighteners.com

2. Customer Support:
If you need assistance with an order or have questions about our products, our support team is here to help. Email us at:
business@chicstraighteners.com

3. Social Media:
Follow us on our social media channels for updates, promotions, and more!

• Instagram: @chicstraighteners

• TikTok: @chicstraighteners

4. Business Inquiries:
For collaboration or wholesale inquiries, please reach out to:
business@chicstraighteners.com

We will respond to your inquiry as soon as possible. Thanks for contacting us!

1. What makes Chic Straighteners different from other beauty brands?

At Chic Straighteners, we combine luxury with convenience. Our products, like the LuxeSleek Straightener and LuxeLashe Electric Curler, are designed with chic, feminine touches and built for on-the-go beauty. We prioritize high-quality materials, fast styling results, and a sleek design that suits your busy lifestyle.

2. Are your products safe to use?

Yes! All of our products go through strict quality control to ensure they meet the highest safety standards. From our LuxeSleek Straightener to our LuxeGlow Makeup Box, you can feel confident in using our beauty tools every day.

3. How long does it take for my order to ship?

Orders typically ship within 1-2 business days. Depending on your location, delivery can take between 5-10 business days. You’ll receive a tracking number once your order has been dispatched!

4. How can I track my order?

Once your order has shipped, you will receive a tracking number via email. You can use this to track your order’s status online. If you have any issues, feel free to contact us for further assistance!

5. Can I return or exchange my product?

Yes, we want you to love your products! We offer a 30-day return policy for unused items. If your product is damaged or defective, please reach out to our customer service team for assistance.

6. What if my product is damaged or defective?

If you receive a damaged or defective product, please contact us within 30 days of receiving your order. We’ll be happy to offer a replacement or refund depending on the issue. Be sure to send us photos or videos of the damage for a faster resolution!

7. Are your products rechargeable?

Yes, many of our products, such as the LuxeGlow Mini Mirror, are rechargeable via USB, offering convenience and portability for daily use.

8. How do I care for my Luxe products?

To ensure your products last longer, keep them clean and store them in a safe, dry place. For the LuxeSleek Straightener, make sure to turn it off after use and allow it to cool before storing. Regularly clean the LED lights of the LuxeGlow Makeup Box with a soft cloth.

9. How can I contact customer support?

If you have any questions or concerns, you can reach out to our customer support team at [your email] or through our Contact Us page. We’re here to help and respond within 24-48 hours!

10. Can I modify or cancel my order after it’s placed?

Once an order is placed, it is processed quickly to ensure fast delivery. If you need to modify or cancel your order, please contact us immediately. We will do our best to accommodate any changes, but we can’t guarantee that modifications can be made once the order is shipped.